Investor relations

Reassure your clients that there is substance behind your website

An incredible resource for your brand

The finest phone based team for professional and financial service brands

Drawn from finance, law and accountancy your team will reassure and guide your clients

Paul Gray

Paul Gray

Equities and Bonds analyst

A flexible and tailored service to improve client acquisition

Plus a team of another 30 callers

Tasmin Moss

Tasmin Moss

Premier Private Client Banking

How will you benefit?

New investors are looking at an average of 4 competitors. Why should they choose you?

On-boarding

Inbound calls
The team that speak to your clients understand financial and professional services and investing
Interest@mail.com
Many people still prefer email to live chat, but they expect instant responses
Live chat
If clients are on your website, conversions can leap if they value live responses
Web forensics
Many clients will register but not invest. A friendly courteous and knowledgeable chat works wonders

Client care and new initiatives

Courtesy
Calling new investors smooths the way for future investments and increases referrals / net promoter

Live Chat
The time is coming when clients will use Live Chat rather than Phone or Email, it’s certainly growing as a line of communication
New Initiatives
Take up on new initiates / investments is increased if investors are chatted through the investment
Complaint handling
Complaints have to be handled in a complaint fashion but also professionally so that you retain a client

Intelligent back office processing

Client notes and call recordings onto CRM
Credit checks
Money laundering compliance
Supporting compliance for custodians
Uploading ID to CRM
Withdrawal requests processed and discussed

ISA transfers

… and much more

Our fabulous team look after wonderful clients

Our clients

Employee Benefits
Banks
UK, US and EMEA Law Firms
Funds Administrators
Asset/Investment Managers
Technology suppliers
Alternative Finance/Fin Tech
Accountants
Scheme Actuaries and Risk Managers
Fiduciary Managers
DC Master Trusts

Their range of target markets

High net worth investors
UK SMEs and corporates
UK DB/DC Schemes
EMEA Endowments & Funds
Eastern European Oil
Middle Eastern Financial Institutions
IFAs/Intermediaries
Local and Central Government
Universities
US and EMEA endowments
Charities and much more