An opportunity has arisen for an Administrator in the Client Services team to join us at Chartered Developments. Established for 26 years, we are market leaders in lead generation for some of the UK’s largest Professional and Financial Services firms. Along with a competitive salary, you will also receive 24 days holiday plus bank holidays, holiday buy back option, pension contribution option, professional development opportunities and access to Perkbox, an exclusive discount site for top retailers.

This is a full-time role where you will be providing support for the Client Services and IT team, working with a wide range of clients including Blue Chip and well-known Brands, supported by a highly experienced and established team in their fields. The role involves regular contact (written & verbal) with a wide range of clients so would suit candidates from a customer service /client centric environment. There will be potential for career progression for the right person due to the growth of the business.

As an Administrator Client Services at Chartered Developments, your responsibilities will include:

• Developing, supporting & implementing universal administrative systems
• Preparing weekly & monthly reports
• Managing data including data counts, data research, data loading and specific data projects
• Supplying invoice information to Finance team
• Answering the reception line, transferring calls, and dealing with enquiries
• Assisting in the preparation of briefing material for the sales team
• Supporting managers in their overall management of clients which involves attending meetings & conference calls, responding to emails & telephone calls from clients & deputising for managers when they are out of the office.

At Chartered Developments, we are looking for a Client Services Coordinator who has the following skills and experiences:

• Really strong administrative skills
• Really good command of written English
• Fully IT literate including full suite of Microsoft packages, Excel, Outlook etc, Google Docs and other software
• Experience with CRM software systems would be helpful.
• Flexible attitude and calm approach to work
• Extremely organised with the ability to multi-task and prioritise
• Accuracy & attention to detail is an essential attribute
• Highest customer service and communication skills
• Previous experience in an administrative/customer service role is essential.

This is a full-time role; 37.5hrs per week. Current working hours are Monday – Thursday 9am to 5.30 pm with 30-minute unpaid meal break and Friday 9am to 3pm with 30-minute unpaid meal break.

This is a work from home role, although travel to the office in Exeter for one day per month will be required.