About Chartered Developments

Chartered Developments is an Exeter-based consultancy established in 1997. With a dedicated and growing team of approximately 25 staff, we pride ourselves on providing exceptional administrative and business development support to professional and financial service firms. Our commitment to honesty and our dedication to both our staff and clients is well-recognised. Notably, 17 of our team members have been with us for over a decade, and several of our clients have retained our services for over 18 years. Over the past 27 years, we have demonstrated consistent growth and sustainability, cementing our reputation as a reliable and enduring business partner. Our team are fully remote, work from home but we retain office premises in Exeter for monthly training days and team get togethers.  Initial training will be 4 days in the Exeter office.

Role description

The Legal Administrator will be responsible for handling tasks related to inbound legal inquiries received via phone and email. This role involves assisting with the administration of significant legal cases. You may have heard of the Post Office, PPI, and Diesel emissions scandals. It is cases such as these that you will be helping people with.

Key Responsibilities:

• Managing and executing administrative tasks associated with inbound legal inquiries which will involve handling incoming calls & emails from clients
• Making calls to clients to request missing or incomplete information
• Taking notes of calls from clients and accurately entering them on to the CRM system to update client records
• Providing support for the administration of legal cases involving all documentation management including drafting client correspondence under the supervision of solicitors and/or litigation managers
• Ensuring accurate and timely communication with clients

Qualifications and Requirements:

• Demonstrated reliability and proficiency in administrative tasks
• Excellent verbal and written communication skills
• IT skills to include Word, Excel and Outlook
• Excellent time management skills, an appreciation of deadlines and the ability to work under pressure
• A genuine interest in law and practice
• Office administration experience in a professional setting is essential and any previous experience in a legal setting is desirable

Application process

If you are interested in joining our team as a Legal Administrator, please contact our Operations Manager, Shaun Headlam, by emailing your CV and brief covering email to shaun@chartdev.co.uk