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Our Internet Privacy Policy

We are responsible in our use of personal data, which is information relating to and identifying a living person. If you supply personal information to us (either in response to a request from us, using a “contact us” form, email/telephone correspondence or visiting our website) we will use it to respond to your enquiry and we may retain it as part of our website monitoring activity or further communications about our products or services.

Information you give us.

You may give us information about you by filling in forms on our site, or by corresponding with us by phone, email or otherwise. This includes information you provide when you subscribe to a newsletter, or order products or services. The information you give to us may include (but is not necessarily limited to):

  • your name;
  • your business name and address;
  • your business/personal email address;
  • your job title;
  • your phone number;
  • notes of our conversations or correspondence with you.

Information we collect about you.

Each time you visit our site or interact with the emails we send you, we may automatically collect the following information:

The Internet Protocol (IP) address used to connect your computer to the internet, information about your visit, date and time; pages, resources and/or products you viewed or searched for; page response times, errors, length of visits to certain pages, page interaction, and methods used to browse away from the page;
information about your interaction with our emails, including whether you have opened the email, the number of times the email is accessed, and your interaction.

Our website uses cookies for analytics and personalised content. “Cookies” are small text files that are stored on your computer. Cookies are used to aid navigation in relation to specific websites, so that if you visit that website again your preferences will be remembered. They may also supply information about you and your computer to the website owner. You can read Google’s privacy policy here for further information [].

You can view a list of cookies stored on your computer finding the relevant settings within your browser/s.

Uses made of the information

We use information held about you in the following ways (the following lists includes, but is not limited to):

Information you give to us. We will use this information;

  • to provide you with information about other resources, products and services we offer that are similar to those that you have already purchased or enquired about or that we feel may interest you;
  • to notify you about changes to our service.

Information we collect about you. We will use this information:

  • to improve our site;
  • to provide you with information about other resources, products and services we offer that are similar to those that you have already purchased or enquired about or that we feel may interest you.

We will not sell, distribute or lease your personal information to third parties.

When we collect personal data relating to limited company representatives we do based on the EU GDPR point (f) of Article 6(1), the legitimate interests pursued by the controller or by a third party; linking back to the conditions for fair processing.

Your rights

You have the right to ask for a copy of the personal data we hold that relates to you. If you think that information about you which we hold is incorrect or misleading you have the right to have the information corrected provided you can demonstrate that it is incorrect. You can also request the erasure of personal data relating to you in certain circumstances, where we do not require it to meet a legal obligation.

If you would like a copy of the information held on you please write to us at 8 Kew Court, Pynes Hill, Rydon Lane, Exeter, EX2 5AZ, call us on 01392 247200.

Recruitment and Employees (current and former)

We are the data controller for the information you provide during employment or recruitment unless otherwise stated. We will not store your personal information for any longer than we need to, however we may be obliged to store your communications and/or personal information for contractual or legal obligations. If you have any queries about the process or how we handle your information please contact us on 01392 247200.

Links to other websites

Although our website only looks to include quality, safe and relevant external links, you are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. We take no responsibility for the content or operation of third party websites that you may access following links from this website. We strongly advise that you read the privacy policy and terms and conditions relating to any third party websites that you visit.

If you would like to link to our website you should apply to us for permission first. We do not allow any third party links to our website without permission.

Accuracy of information on this website

While we have taken every care to ensure the accuracy of information on our website, there may be occasional errors for which we apologise and we draw your attention to our limitation of liability clause above.

Information you need to know about us

Chartered Developments is the trading name of Smart Trade Limited and is a company registered in England and Wales. Registered Office: 8 Kew Court, Pynes Hill, Rydon Lane, Exeter EX2 5AZ. Company number 3446373

Changes to our privacy policy
We may make changes to this privacy policy from time to time. Please check this page regularly to see our most up to date policy.