Bespoke Client Satisfaction Survey

Improve the value of your practice, put Client Satisfaction front and centre

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The Benefits

There are 6 main benefits of our bespoke client satisfaction surveys:

 

Increased cross-selling

 

Improved partner / senior performance
Increased client margins

 

Improved processes

 

Reduced risk of losing clients

 

Increase referrals

 

To explore in detail the meaning and purpose of each of these benefits, read our article HERE.

 

 

The Process

Find/Understand:

We understand your industry but not your specific practice. That’s why we conduct in depth research about your practice and what your client’s need, along with a deep dive into what you are looking for in particular.

Client Choosing

Choose the clients to be reviewed. You may already know which tier/s of clients to survey. If not our head of client services can walk you through the arguments for various client types and help you through the decision making process.

Meet

You meet our Client Satisfaction Specialists. Once your clients have been chosen and your needs explored, the next step will be consulting with our satisfaction specialists to set in stone your bespoke questions and plan how to start the process.

Survey Launch:

The process most regularly employed is for our team to use a practice specific email address, contact the client by email to arrange a suitable time for a call. Then make the call by phone and not Team’s / Zoom.

Survey Results:

Each client review report is sent to you within an hour of completion.  We will also help you to understand your survey results and discuss outcomes in relation to other professional service firms.

An exceptional approach...

Lara Daniel, Marketing ManagerCAPITA

Our relationship with Chartered Developments spans more than 10 years. It started with support to establish a new office and has grown from there to general lead generation across many departments and sectors

Why use the Chartdev team?

Experience is nearly everything

Our team have been talking to the clients of accountants, lawyers, actuaries and investment managers since 1997. Most of our team have over ten years’ experience in understanding the needs of business and department heads. It is this ability to talk at a peer to peer level that unearths the truth and leaves your brand in a better place.

Data protection and compliance is everything else!

Chartered Developments are unique in this field in that we are Hellios FSQS accredited. FSQS (Financial Services Qualification System) is a single standard for managing the increasing complexity of third and fourth-party information needed to demonstrate compliance to regulators, policies and governance controls, for financial institutions including banks, building societies, insurance companies and investment services.