About Chartered Developments

Business Development & Lead Generation

Chartered Developments are an industry leading provider of professional business development services for predominantly B2B, with an enviable track record. Our success is due to a commitment to our core values; integrity, clarity, professionalism, hard work and commitment. Our clients are blue chip UK and global professional service firms, sectors include Banking & Finance, Pensions, Accountancy, Law, and Technology.

We help our professional services and technology clients to grow their business. We do this through high quality, outsourced business processing services including phone-based customer support, managing prospect data, supply, verification and management, digital marketing, content creation, and business development & sales pipeline training.

Chartered Developments have come a long way since our days as a small regional accountancy firm in the 1990’s. We’re proud of our roots. With a wealth of core strengths and specialisms to support our clients, we are also proud of where we are today. We currently have a growing team of 25 +

About the role

Telemarketing / Customer Service Executive (Hybrid Role – 2 days as week based at Exeter office the remaining days work from home)

This is an exciting opportunity to work specifically with a blue-chip client operating in the healthcare sector in a telephone support role. As our client base is growing, we now need to expand our team and are looking to recruit an experienced, dynamic, customer service professional.

The role is purely telephone based and involves calling on behalf of our clients, questioning and diagnosing business customer requirements to deliver the best outcomes. This role will also involve some customer service calling to individuals in addition to businesses so is both B2B and B2C. This is in addition to handling incoming enquires.  We are looking for candidates with:

• Experience in a customer service role essential, experience in a sales/ lead generation role desirable.
• Experience within financial, professional or healthcare services sector desirable but not essential.
• Excellent organisational and administrative skills.
• Strong IT capabilities with experience of using CRM systems.
• Excellent communication skills – written and verbal.
• A professional approach.
• Excellent customer service skills.

Our team are set up to work from home and in our office at Pynes Hill, Exeter and are supported by a close collaborative network of colleagues and managers.  Initial training will be 2 weeks in the Exeter office and will then move to a hybrid 2 days office, 3 days remote from home.

Benefits:

• 24 days holiday plus bank holidays plus opportunity to buy back additional 3 days holiday
• Membership of Perkbox benefits & rewards platform
• Auto Enrolment into company pension scheme
• All IT equipment provided
• Summer & Christmas Company Events

Interested in applying ?

In the first instance please forward your CV and a brief covering email to shaun@chartdev.co.uk